Processing Specialist

  • Location
    Indianapolis , Indiana
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary


Adecco is currently assisting a local client in their search for an outstanding Processing Specialist in Indianapolis, IN! Apply now if you meet the qualifications listed below!
Temp to Hire position
Pay rate $13.00/hr
Starting 9/18/2017
Hours of operation are M-F 7am-10pm will have rotating shifts
Training: M-F 8am-5pm (2 weeks) then 10am-7pm (3 weeks)

Processing Specialist is responsible for processing new client orders, securing payment information, executing vendor assignment, and communicating to clients a general understanding of appraisal related products alongside client and company operational protocol. Handle inbound and outbound calls within a service center from loan officers, appraisers, and property owners to obtain and report a real estate appraisal’s process from initial order to product delivery via our web based platform.
• Work hours can include M-Sat. 7am-10pm with rotating shifts
• Contact appraisers and clients for status updates while maintaining a detailed communication record on our web based platform.
• Communicate to clients and appraisers a high level understanding of appraisal related products alongside client and company operational procedure.
• Take action on each file with a superior level of execution and decision making to quickly and accurately determine what action is needed on issue files.
• Handle client concerns with autonomy to achieve client’s expectations and negotiate fees and turn times with appraisers while exhibiting knowledge of all company protocols and procedures.
• Handle inbound and outbound phone calls.
• Troubleshoot problematic scenarios during all stages of the appraisal process.
• Provide follow up support to other StreetLinks departments for timely receipt of needed products and information.
• Work with Sales and Executives to assist clients with escalated files.
• Act as a contact between all departments.
• Provide feedback to department managers of reoccurring errors and ongoing issues.
• Daily maintenance of the personal email and phone calls, as well as group emails and phone queues.
• Keep up-to-date with all processing departments’ respective protocols and procedures.
• Process borrower or client payment information utilizing the respective third party software system.
• Troubleshoot problematic order entry, payment, assignment or status scenarios during the appraisal process.
• Apply a defined logic basis in order to select the most appropriate appraiser vendor for given order.
• Issue any refund requests from the client utilizing the respective third party software system.
• Maintain acceptable levels of performance metrics in Relative Efficiency, Proformance, Time On Task, Telephormance and

Requirements
• High School Diploma or GED required.
• One years’ experience in Microsoft Word, Outlook, data entry, and Internet Explorer
• Regularly sit at a desk and operate standard office equipment such as a computer and phone
• Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds
• Minimum 1 year work experience or a completed college degree/program
• Ability to speak clearly and persuasively; listens and gets clarification.
• High level communication skills both orally and written.
• Ability to handle multiple priorities in a fast paced environment.
• Ability to interact with peers and managers with tact and diplomacy.
• Ability to process confidential information and consistently perform with a high level of customer service.
• Proficient in Microsoft Word, Outlook, data entry, and Internet Explorer.
• Typing Skills 40-plus WPM.
• Industry experience preferred.
TESTING REQUIRED



How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_397183