Producer Help Desk Representative

  • Location
    Roanoke, Virginia
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Office, Clerical & Administrative

Description: Job Title: Sales Support Representative Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation. Primary Responsibilities:

  • Handling in-bound phone calls professionally and provide excellent customer service
  • Research and Resolve Sales Agent questions relating to how to use self- service tools and to troubleshoot system issues re: Member concerns, Medicaid Verification, Application Status and Eligibility, On-boarding & Certification process, Commission questions
  • Document Call Resolution of each contact in various systems in a clear and concise manner
  • Demonstrate the ability to provide a quality experience for all of our customers
  • Meet minimal performance goals on a weekly basis


  • At least 1 year of Customer Service experience
  • Ability to communicate clearly and concisely (verbally and written)
  • Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills
  • Ability to learn new computer applications quickly and toggle between multiple systems
  • High School diploma or equivalent (GED)
  • Ability to multi-task.

Preferred Qualifications:

Experience working in a call center

Healthcare and/or insurance industry experience

Medicare knowledge

Experience supporting a sales team or working with sales representatives

Experience navigating a computer while on the phone


Physical Requirements and Work Environment:

Extended periods of sitting at a compute

Use of hands/fingers across keyboard or mouse


Office environment Training:

8:00 AM to 4:30PM Monday- Friday (Local Time)

4 weeks (Candidates cannot miss any days during training)

A Grammar, Excel and Word Test must be passed with an 80% or higher (with agency)


Once they have completed training, Candidates must be able to:

pass product certifications annually

work any shift between o Virginia: 8:00 AM - 8:00 PM Eastern Monday - Friday

to work on weekends or overtime as requested

Temporary-to-permanent only for the right fit


  • Apply with Adecco

Reference number US_EN_99_028082_11864061