Product Support Representative I

  The Product Support  agent, working in a customer facing organization, is responsible for assuring customer satisfaction by providing quality service in the delivery of products and services.
Shifts between: 4:00 am and 6:00 pm

The Product Support I agent possesses advanced customer service skills and will provide product training to new and existing customers.
Agents serves as a backup to level one CSRs by handling:
  • General questions,
  • Billing/payment issues,
  • Assisting carriers with the broker onboarding process.
PRIMARY ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provides telephone, fax, online chat, and email support for DAT products Delivers Customer Service, Product Support, and Customer Training Processes insurance certificates
  • Respond to support requests and acts as a technical advisor for DAT supported products.
  • Provide account retention activities.
Meet performance metrics, which include schedule adherence, utilization rate, monitoring, phone time.

 QUALIFICATION REQUIREMENTS:
  • Ability to learn and follow standard operating procedures Intermediate analytical/problem solving skills Excellent presentation skills.
Typing skills Exceptional telephone skills Excellent customer service skills.
Basic PC skills including Internet navigation skills; specifically the ability to use email and a web browser to locate, retrieve and process information in an accurate and efficient manner. Excellent written and verbal communication skills. Time management an organizational skills. Listening Skills Interpersonal Skills Alert, personable, with a professional appearance

EDUCATION:
  • High school diploma or equivalent required.
  • 13 years Customer Service experience. Previous experience in a call center environment preferred but not required
LANGUAGE SKILLS:
  •  English/Spanish is a plus but not required.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

  • Apply with Adecco

Reference number US_EN_99_024069_359428