Production Support Representative

  • Location
    Duluth , Minnesota
  • Category
    Information Technology - Help Desk / Technical Support
  • Job type
    Contract/Temp to Hire

Adecco is assisting a well-established technology company in their search for a high-level Production Support Representative in their busy Client Service/Help Desk department. This is a temporary with potential for permanent hire opportunity located in Downtown Duluth, MN. The Production Support Representative will be providing production support to corporate clients who utilize the company website products and services. Do you meet the qualifications listed below? Apply Now!

Responsibilities of a Production Support Representative:

  • -Working directly with the Production and Software Engineers, Business System Analysts, Helpdesk team members, and Data Service team to better assist clients

  • - Receiving incidents and requests from clients

  • -Troubleshoot and triage client issues or escalating to internal resources

  • -Monitoring, tracking and communicating throughout the lifecycle of an incident or service request

  • -Takes ownership of production related incidents including communication, escalations and follow-up for root cause analysis

  • -Auditing production jobs

  • -Communicate and facilitate tasks internally based on client need and set priorities accordingly

  • -Partnering with sales organization to facilitate appropriate billing based on the Statement of Work and client requests

  • -Point of contact for account based questions and clarification for internal team members such as the help desk, accounting, Application Development

  • Qualifications:

  • - Bachelor’s degree OR related work experience

  • - 5+ years of experience in production support for technology applications

  • - Highly motivated self-starter willing and able to learn a great deal of information in a short period of time

  • -Strong organization and project management skills

  • -Excels at assessing situations and providing guidance and problem solving

  • -Proven Microsoft Word and Excel skills

  • -Ability to lead internal and external meetings

  • -Excellent written and verbal communication skills

  • -Ability to multi-task, work in a fast-paced environment and adhere to strict deadlines

  • -Experience with campaign management tools

  • Compensation is $25 per hour. Hours are full time Monday-Friday, shifts subject to vary.

    Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

    Click on Apply Now to be considered for this Production Support Representative job in Downtown Duluth, MN or you can visit our website to search for other opportunities that are currently available.

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    • Apply with Adecco

    Reference number US_EN_1_020956_11577325