• Location
    Pleasanton, California
  • Job type
  • Category
    Creative & Marketing - Brand / Product Management

Adecco is currently assisting a local client in their search to fill an exciting PROFESSIONAL SALES REPRESENTATIVE role in Pleasanton, CA!  Apply now if you meet the qualifications listed below!

This position is responsible for handling and growing the extended warranty adoption with our direct customers. This is accomplished by contacting customers, through phone and email, to describe the program and handle the ordering process. This person will work closely with the Product Support and Service team as needed to complete all required transactions. 


Responsibilities, Qualifications, & Details:

  • Execute the entire order to cash process for direct customers, from initial quote through revenue recognition. 
  • Call on customers daily who have expiring and expired service contracts and document calls into cases. 
  • Update service contract authority customer information into SAP. 
  • Perform required CoolSculpting remote operational verifications checks over the phone with customers as needed. 
  • Execute all aspects of the direct customer CoolAssurance sales process through order processing, scheduling, logistics and overall account management; fulfills assigned administrative order to cash obligations. 
  • Answer incoming telephone calls from internal and external customers according to standards set and exercise judgment in the handling of the call. 
  • Utilize the ERP system (SAP) to enter orders in SAP for contracts, adjust equipment cards and coverage. 
  • Maintain CRM system (SAP, to contain updated customer CoolAssurance information. 
  • Document and track customer CoolAssurance purchases and create warranty contracts. 
  • Perform the processes related to the CoolAssurance extended warranty program. 
  • Manage the North America region demo process including scheduling and facilitating the demo delivery and pick up schedules. 
  • As the liaison between the customer and the internal staff, works closely with inventory management and sales team to assure orders are efficiently processed and customer delivery expectations are met. 
    Perform other related duties as assigned. 

  • Associate’s degree preferred or equivalent combination of education and experience. 
  • A minimum of 1-3 years related experience required. 
  • Previous call handling experience in supporting the sales process for a medical device company preferred. 
  • Previous experience in managing timely sales and service order processing and documentation completion. 
  • Excellent communications skills, both written and oral. Excellent organizational skills. 
  • Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint and Access). 
  • Experience with preferred.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to


If you have any questions surrounding the application process, please feel free to reach out to:


The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.


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Reference number US_EN_99_028082_11898666