PROFESSIONSales Representative I PHHJP00010795 MA

Adecco is currently assisting a client in their search to fill a Retention Sales Specialist role located in Framingham, MA! If you would like to pursue a great opportunity, then Apply Now if you meet the qualifications listed below.

POSITION: Retention Sales Specialist

LOCATION: Framingham, MA

DURATION: 6 months

HOURS: 10AM – 8:30PM ***Saturdays included***

Essential Functions/Responsibilities:

- Retains customers by probing for current level of satisfaction and identifying reasons for request to disconnect where applicable. RSS will overcome concerns, resolving customer complaints/concerns through active listening, empathy, professionalism, and problem solving.
- Acts as a service consultant, promoting, recommending, and selling the products and services based on a logical relationship to the customer's needs and interests.
- Demonstrates functional skill in communicating and explaining basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value.
- Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations. (CRM systems, team meetings, supervisor, etc)
- Look to generate new customer revenue through actively looking for referrals from current customers.
- Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
- Demonstrates ability to achieve established goals and performance metrics.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Attends training as required.
- Works independently and seeks Supervisor support when necessary.
- Interacts with internal and external customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

How to Apply : Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

Recruiter: Symone Fields

Email :

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to .

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_99_022862_12021424