Program Manager I

Job Title: Program Manager I

Location: Palo Alto, CA

Estimated Length: 1 year

Pay Rate: DOE

Project Overview: Our Enterprise Partner business is growing rapidly and drives one of the largest sales channels for our products. The business started in 2013 with two U.S. based energy partners and has grown to more than 60 partners across energy, insurance, security, and solar verticals in seven countries. To enable our business to scale, we have to build an Enterprise Portal to centralize and simplify Partner onboarding. The candidate will own Partner launches end-to-end using the Enterprise Portal. This involves educating new Partners about the Enterprise Portal and general launch process, collecting requirements via the Portal, coordinating onboarding tasks with up to 15 internal cross-functional teams, and troubleshooting Partner issues.

Overall Responsibilities: (10%) Train Partner leadership & operational staff on the Enterprise Portal and launch process

(25%) Guide new Enterprise Partners through launch via our Portal onboarding system.

(25%) Work with up to 15 cross-functional Nest teams to coordinate launch tasks internally (marketing, store setup, finance, etc.)

(35%) Troubleshoot and answer Partner questions; mediate Partner conflicts.

(5%) Get fully up to speed on Products, Enterprise Services, and Partnership verticals, along with the tools and processes we use to manage Partners.

Required Skills: BA/BS Degree or equivalent work experience At least 1-2 years in a client-facing role Exceptionally organized and self-driven. Proven ability to manage 10+ projects at once without losing details. Exceptional client-facing communication skills, both with executive-level and operational-level staff Poised under pressure and comfortable with ambiguity Professionalism in addressing high-profile challenges and conflict Passionate about providing a world-class end-to-end Partner experience in the energy industry beneficial but not required.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_025107_12010667