Project Manager I

  • Location
    Rancho Cordova , California
  • Salary
    $ 25 - $ 27
  • Category
    Information Technology - Project Manager
  • Job type

Project Manager
Mass Upgrades CTG Operations
No OT, No Travel 12+ month contract, with quarterly renewals Cisco Exp preferable, not required

Description of the Role: CCTG organization designs and develops web based collaboration products for external customers and partners. The CCTG Operations team is responsible for supporting the team of global Customer Success Managers (CSMs) and Partner Success Managers (PSMs) as they strive to increase adoption and improve net retention. In this role, you will be responsible for managing the End of Life (EOL) Mass Upgrade activities for the Customer Success organization, working closely with the global team of CSMs and PSMs to upgrade customer and partner WebEx sites to the next version of software. You will collect pertinent information from various cross-functional teams and assess the impacts to the mass upgrade activities, and communicate those impacts to the global Customer Success teams.

- Manage Customer Success deliverables for EOL/Mass Upgrade projects.
- Proactively provide updates on these projects in weekly cross-functional meetings, to Sr. Leadership, and internal stakeholders
- Track all end customer and partner sites impacted by the project to ensure upgrades are completed by due date
- Identify and share key information with our global Customer Success teams to help them support our external customers and partners.
- Develop a deep understanding of available reports, the data available in various reports and how to use that data to manage assigned projects
- Align with cross-functional teams to ensure projects are completed without impacts to end customers or partners.
- Utilize existing operational processed while also identifying improvement opportunities

Skills & Experience:
- Must be a self-starter
- Ability to dig into complex problems and find solutions with limited direction
- Advanced excel skills to compare multiple sets of data using v-lookups and other formulas
- Proficient in Smartsheet
- Excellent written and verbal communication and influence skills
- Strong cross-functional collaborator
- Skilled and presenting information to sr. leadership
- Critical thinker with ability to understand how activities impact various teams
- Problem solver
- BA preferred
- Program Management experience a plus

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Reference number US_EN_99_020195_11688201