Quality Analyst Lead

Job Title: Quality Analyst Management Lead

Location: San Jose, CA

Pay: $40.00 - $45.00/hr.

Estimated Length: 1 year with the opportunity to extend to 2 years

Perks: Health Benefits/401K/ and others

Our client the “World’s largest search engine is seeking someone with initiative and a sizable appetite for data and the “so what?” beyond the numbers.  Our ideal candidate can extract actionable insights to help drive execution across a diverse set of projects in a dynamic and fast-paced environment, and is always concerned about the customer experience.

Job Description:

You will be part of the Quality team that is responsible for analyzing customer contacts regarding fulfillment issues and driving initiatives to correct the underlying root cause.  You will maintain data integrity and lead a team of analysts to perform advanced data analytics. You will develop key metrics that measure the performance of various data models and implement measures to continuously improve these models. You have a strong desire to understand empirical facts and are driven by customer satisfaction. You are a problem solver by nature, a self-starter, and a diligent team player. You are able to clearly articulate and discuss complex quantitative concepts, and be proactive in an ambiguous, fast-paced environment.  

Mandatory Qualifications:

  • 2-3 years and solid experience with

    • SQL (complex database query; familiar with complex functions) data mining and analysis

    • Spreadsheets (Google Sheets/Excel) and advanced analysis experience

  • Proficient in statistical analysis languages and packages such as Python, R, Scala, Pandas; fluent in Python programming language

  • 2-year experience in developing and/or maintaining complex database systems

  • Sound business judgment and ability to influence by presenting data in a compelling way

  • Detail-oriented, with demonstrated ability to deliver high-quality work at speed

  • Collaborative with a strong bias for action: Able to work independently or as part of a team and interact professionally with colleagues in a fast moving organization

  • Self-directed, curious, and intrinsically motivated

  • Ability to rapidly learn and adapt to system and data changes

  • Impeccable communication skills

Preferred Qualifications (not required but a big plus):

  • Master in data analytics, data science, statistics or other advanced degrees that require rigorous data analytics training

  • Previous Quality and/or e-Commerce related knowledge

  • Experience leading cross-functional projects

  • Statistical regression and/or machine learning background; ability to develop and improve complex machine learning models such as support vector machine, random forests, logistic regression, etc.

  • Familiarity with Javascript is a strong plus

Responsibilities?

  • Gain full comprehension of existing data setup

    • Create visuals showing mapping

    • Improve and streamline

    • Develop SOPs to maintain data quality

  • Mentor to junior analysts: Support on technical development, analytical skills, and communication

  • Cross-functional Point of Contact: Serve as Quality Data expert on cross functional projects

  • Drive ambiguous projects with minimal oversight

  • Provide accurate, timely, and detailed reports on a daily, weekly, monthly, quarterly, and ad-Hoc basis.  The ability to prioritize reports is critical

  • Escalate findings appropriately and professionally communicate findings in written and oral formats to senior stakeholders.

  • Document, plan, and track all projects using standard project management tools

    • Partner with key cross functional stakeholders for alignment on timing, required resources and expected outcomes

  • Research and evaluate industry trends in big data analytics and implement advanced data analytics solutions

Apply Online or submit your resume to vicky.winans@adeccona.com

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



 

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Reference number US_EN_99_022211_349602