RCS Credit Rep I


Adecco is currently assisting a local client in their search to fill an exciting RCS Credit Rep I role in Greenville, NC|Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:

WSUMMARY OF DAY TO DAY RESPONSIBILITIES:

! MUST CLEAR BACKGROUND CHECK PRIOR TO START !

- inbound customer service role, no sales required
- updating personal information, billing inquiries, updating interest rates
- very repetitive
- looking for candidates from hotel/hostess/server/face to face customer service industry
- excellent customer service over the phone
- bubbly/warm tone over the phone
- communication must be at business level in both English and 2nd language


ATTENTION: MUST HAVE Customer Service experience, in-person retail (administrative) or call center AND must have the ability to navigate within a PC very well. Please do your due diligence to ensure candidates are prepared and can articulate their skills well during interview.

Performs variety of Customer Service activities for Retail Card Services (RCS) private label credit card individual customers, including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, stop payments, statement requests, fraud and other issues.

Inbound only call center environment. Candidates must have a high level of savvy and professionalism and must be coachable and flexible. No sales are involved.

Ensures that own work, as well as work of any Employees supervised, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies.

Performs variety of Customer Service activities for Retail Card Services (RCS) private label credit card individual customers, including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, stop payments, statement requests, fraud and other issues.

Inbound only call center environment. Candidates must have a high level of savvy and professionalism and must be coachable and flexible. No sales are involved.

Ensures that own work, as well as work of any Employees supervised, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies.

Performs variety of Customer services activities for typically less complex RCS Customers.
• Refers more complex questions to more experienced personnel.
• Assists with research work as needed, particularly with information gathering
Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues.
• Resolves problems immediately within authority, defers for additional research or forwards to supervision or
dispute resolution as needed.
• Refers Customer disputes to research area.
• Processes Customer mail/Email, website, fax and other correspondence.
• Maintains updated Customer account information.
• Consults more experienced Customer Service personnel with problems and questions.
• Develops knowledge of credit card Customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines.


MUST HAVE:
• MUST BE BILINGUAL FRENCH or SPANISH
Computer Savvy
• Customer service skills, including ability to deal professionally with Customer issues, problems and questions
• Research skills, with ability to identify and evaluate relevant information
• Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly


EDUCATION:
High School Diploma or equivalent experience


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Taylor.Ester@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



  • Apply with Adecco

Reference number US_EN_2_022862_411448