RCS Credit Rep I

New
  • Location
    Greenville, South Carolina
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service


Adecco is assisting a local premier financial services/ bank institution in the Greenville SC area for:

**Bilinguals (French/English, or Spanish/English) needed! **

Must be flexible for shifts between 9 am – 9 pm with Sunday off and 1 week day.

- This is an inbound customer service role, no sales required for this opportunity
- You will be updating personal information, billing inquiries, updating interest rates
- We are seeking candidates from hotel/hostess/server/face to face customer service industry
- You must have excellent customer service over the phone
- You must have a bubbly/warm tone over the phone
- Your communication skills must be at business level in both English and the 2nd language

Training class starts 12/11/2017:


1st 3 weeks will be training in a classroom environment from 9a-5p M-F
After training, you will then work an assigned shift. Can expect to have Sunday and one weekday off.


ATTENTION - YOU MUST HAVE Customer Service experience, in-person retail (administrative) or call center AND must have the ability to navigate within a PC very well. Please be able to articulate your skills well during an interview.

Performing variety of Customer Service activities for Retail Card Services (RCS) private label credit card individual customers, including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, stop payments, statement requests, fraud and other issues.

Inbound only call center environment. You must have a high level of savvy and professionalism and must be coachable and flexible. No sales are involved.

You will ensure that your own work follows applicable laws, regulations and guidelines, as detailed in policies located on our client’s company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies.

You will perform variety of Customer services activities for typically less complex Retail Customer Service Customers.




MUST BE BILINGUAL FRENCH or SPANISH
Refer more complex questions to more experienced personnel.
Assist with research work as needed, particularly with information gathering
Respond to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues.
Resolve problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed.
Refer Customer disputes to research area.
Process Customer mail/Email, website, fax and other correspondence.
Maintain updated Customer account information.
Consult more experienced Customer Service personnel with problems and questions.
Develop knowledge of credit card Customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines.




REQUIRED:


MUST BE BILINGUAL FRENCH or SPANISH (highly preferred)
High School Diploma or equivalent experience
1-2 Years of related experience
Customer service skills, including ability to deal professionally with Customer issues, problems and questions
Research skills, with ability to identify and evaluate relevant information
Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly
Basic to intermediate PC skills
Assigned typically less complex accounts.
Must be available to work a variable schedule which may include nights and weekends


**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance.

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

How to Apply: Click on “Apply Now” to be considered for this position or other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use “apply now” button to submit your resume.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k)and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_390186