Regional Account Manager

  • Location
    Houston , Texas
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

Position Details

Position: Regional Account Manager

Location: Dublin OH (43017)

Duration: 12 Months (Temp to Perm)

Pay: $16/hour

Shifts: 8 am- 5pm, 9 am- 6pm and 10 am- 7 pm

Job Function:

Regional account managers are responsible for all aspects of customer service in their assigned regions. This includes maintaining existing relationships with assigned field personnel, doctors’ offices, and patients. The Regional Account Manager directly supports information request and inquiries from their regions sales managers, doctors’ offices, and patients in accordance with the program business rules and HIPAA regulations. Maintaining a strong relationship with their clients is key to their success.

Position Details:

• Daily track and follow up of all assigned regional cases
• Investigate and resolve customer inquiries and concerns in a timely manner
• Proactively follow up with Specialty Pharmacy partners, Pharmaceutical Sales Managers, and Health Care Providers to obtain outstanding information/along with providing updates on open cases
• On a daily basis and in a timely manner handle Specialty Pharmacy referrals, Quick Start Program updates, and Patient Assistance Program Applications
• Demonstrate superior customer support talents
• Prioritize multiple, concurrent assignments and work with a sense of urgency
• Must communicate clearly and effectively in both a written and verbal format
• Works under direct supervision and receives detailed instructions
• Owns the customer relationship and acts as an escalation point for all programs, services, and operational performance
• Identifies opportunities with their assigned regional sales manager to improve efficiencies in processes.
• Provide management team daily updates on missing information, hurdles, and issues along with frequently asked questions that may impact patient access to therapy.

Position Requirements:

• Experience updating and documenting patient health insurance benefit investigations, prior authorizations, and appeals using the company's Access and Patient Support database and web tools is a must
• Previous experience addressing and resolving customer escalations is a must
• Knowledge of Microsoft Office tools including Excel is a must
• Important to have a strong attention to detail
• 1-2 years of account management experience
• Associate Degree preferred

How to Apply
Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

If you have any questions surrounding the application process, please feel free to contact Patrick Soto at

Why Adecco? Because Adecco provides one of the most COMPREHENSIVE BENEFITS package in the industry to contract workers. Just take a look at a few of the benefits available to you as a contractor:
Medical Coverage – access to an affordable and comprehensive group medical coverage plan
401(k) – Adecco offers all temporary employees the ability to participate in a 401(k) savings program
Pay Options/Direct Deposit – we make it as easy as possible for you to get paid
Paid Holidays – selected paid holiday, based on accrued hour requirements
State-of-the-artCareerCenter– training and resources available for all employees
Highly trained and professional staff – Our team cares about you and your career!

In addition to the position above, please feel free to look at all Adecco opportunities by visiting

Adecco is an equal opportunity employer. The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.

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Reference number US_EN_2_022862_397689