Regional Service Engineer

New

Adecco Search is currently recruiting on behalf of its client for the role of Regional Service Engineer for the Los Angeles, CA market. You will be responsible for supporting accounts in the designated markets to insure high level of performance for both home appliance and TV repairs. You will support and a mentor to technicians, ensuring customers’ needs are fulfilled and KPIs are achieved. You will also be responsible for providing technical support to the service centers, ride-alongs with the technicians to ensure correct policies are being followed and providing in-depth reporting on in-field performance of all assigned products. The RSE will report to and work closely with the Regional Service Manager (RSM) for the zone providing valuable feedback from the field to help drive performance in the field.


Responsibilities:

Provide technical support to the servicer companies in the designated markets.
Manage technicians to maintain professionalism and ability to do the job
Assist with parts management.
Build solid relationships with RSM’s & ServicerCenters
Compile, edit, and gather accurate data and information to develop professional-grade technical, operational and strategic reports and deliver within the expected timeframe.
Maintain Key Performance Indicators (KPIs), and, when needed or requested, develop/implement action plans for improvements, with clear root cause analysis, reporting and follow up.
Ensures Service Partners in designated markets are fully supported in all technical and procedural areas and that these partners are satisfied with the company’s service and support.
Use targeted reporting tools and processes to prioritize actions and field on-site visits.
Regular meetings with RSM’s, Service Centers and Field Leadership to review reporting as it relate to process improvement tasks, KPI’s improvement tasks, SVC support tasks and Ad-Hoc Leadership requests.
Escalate operational issues and reports pertinent data to head office management, and HQ service operations if necessary
Performs other duties as directed by Head Office leadership.

You have:


Bachelor's Degree or Associates Degree or GED
Minimum five+ years of home appliance repair experience required
Experience in television or consumer electronics repair a plus
Minimum two years high volume account management experience in a customer service industry
Minimum two years managing a team within a service industry

KNOWLEDGE, SKILLS, AND ABILITIES

Eligible to work in the United States without sponsorship/restrictions
Ability to travel by car 50-75% in-state and up to 5% out-of-state
Ability to identify gaps in procedures, policies and/or processes and create/manage improvement plans
Comfortable presenting regular updates to senior Leadership on status of business and/or projects
Analytical capabilities to understand operational impact to customers, business and P&L of different projects, and speak to and demonstrate ROI.
Thinking in a disciplined, strategic, analytical, and logical manner.
Advanced Microsoft Excel, Power Point, & Word skills required
Ability to analyze large data sets to arrive at actionable conclusions
Ability to both take strategic direction and deliver direction to team for action

Qualified candidates, email resume to karen.newell@adeccona.com for immediate consideration. We will contact you if we feel you're a match for this role. If you're not a match, we will build a profile on your behalf in hopes of contacting you in the near future with opportunities that more closely match your skill set, education and experience.

  • Apply with Adecco

Reference number US_EN_2_027647_141060