Remote Contact Tracer Supervisor

Hello! One of our large client accounts in Nevada is looking for a Virtual Contact Center Supervisor. We are urgently looking for someone who can provide oversight and decision making authority for case escalations and personnel management.

Contract Duration: 1 year with possibility of extension

Full time, Work From Home, Must live in Nevada!!

Medical background is required!

Tasks & Responsibilities:

Providing policy interpretation for tracing protocol changes
Conducting COVID-19 and infectious disease research to assist with strategic decision making
Providing oversight and decision making authority for case escalations and all contact center operations
Balancing workload between contact tracers
Ensuring all contact tracers are using most up-to-date guidance and complying with quality call standards
Escalating contacts of infected individuals for case investigation and testing as appropriate
Providing reporting to public health officials as needed


Qualifications:

Registered Nurse Administrator, Clinical Director, Health Educator, or similar, from a predominately healthcare delivery or health education background
Experience managing and training teams (virtual management preferred)
Possess relevant experience related to the position and an understanding of health and disease.
Exhibit a professional, positive attitude and work ethic.
Exhibit excellent interpersonal skills and the ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
Exhibit an ability to speak, read, and write English (second or multiple languages could be advantageous).
Exhibit sound critical thinking and judgment skills.
Exhibit the ability to handle confidential information with discretion and professionalism.
Exhibit proficiency with computers and software programs.
Have a flexible schedule and be available on weekends and evenings.

If you are interested in this COVID-19 Contact Tracer job opportunity, then please click APPLY NOW. For other opportunities available at Adecco Medical and Science go to www.adeccousa.com. If you have questions about the position or would like more information, please contact Sindie Rothstein at sindie.rothstein@adeccona.com

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/. The Company will consider qualified applicants with arrest and conviction records.


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