REMOTE Customer Care Specialist I

New

Adecco is currently assisting a local client in their search to fill REMOTE Customer Service Specialist jobs in Springfield, OH areaMUST live local to the area for training purposes.
 

Type: Full-time (40 hours / week)
Length: 12+ months’+ contract
Pay: $13.00 - $14.00 / HR
Shift Start/End Time: Shifts are between 8am-9pm EST M-F & 8am-5pm Sat

Duties / Responsibilities:
The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customers primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

Chance to be extended beyond End Date: This is driven by excelling production, zero attendance concerns and strong intangibles within the resource.

Temp to Perm: Yes. This is driven by excelling production, zero attendance concerns and strong intangibles within the resource.
 

Description:

• Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer

• They have adherence times and handle times to meet.

• Handle inbound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

• Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multiclient or multifunctional environment.

• This role requires listening to our customers concerns and showing empathy while resolving their issue. • You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

• A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.

Training will be a combination of classroom, online and side by side observations.

Personality skills:

Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges. Must be able to show empathy, have solid communication skills, sound analytical skills because they are speaking with homeowners and contractors. Someone personable, reliable, someone that can accept feedback and implement the corrective action immediately. Someone who easily adapts to change.

Strong skills:

Problem solving, critical thinking, effective and professional, verbal and written communication.

The Ideal Candidate Will Have

• Strong attention to detail

• Love talking to people and ability to WOW customers on every call

• Excellent verbal, written, and listening skills

• Relentless drive to own the customers problem and resolve it

• Ability to adapt well to change

• Ability to work well in a fast-paced work environment

• Ability to think outside of the box to resolve problems

• Ability to multitask using technology, including call handling, loan level review and call documentation

• Minimum high school diploma or GED, and 1-year work experience required

• College degree with 0-1 year work experience, preferred

Why You Should Consider This Role

• You love helping and connecting with people

• You’re a problem solver who likes to think on their feet and enjoys a challenge

• You thrive in a fast paced, changing environment

• You believe the details are important and actively listen for them

• You go above and beyond because you want to, not because you have to

What You Will Like

• The diversity every day and every customer are different

• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team

• The difference in the value Assurant places on great customer service and the recognition you will receive from our customers and our leaders when you exceed our customers’ expectations

• Opportunity to learn, grow and advance within our fortune 300 global company

• Competitive starting pay in a highly motivated pay for performance environment

Why work for Adecco?

  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits
  • IMPORTANT: This job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

    The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/. The Company will consider qualified applicants with arrest and conviction records.

    • Apply with Adecco

    Reference number US_EN_99_022862_1275711