Renewals Operations Specialist

  • Location
    Waltham, Massachusetts
  • Job type
  • Salary
    $ 25 - $ 38 / Hour
  • Category
    Information Technology - Database Administrator

About Cisco Security: Cisco delivers intelligent cybersecurity for the real world, providing one of the industry's most comprehensive advanced threat protection portfolio that is integrated, pervasive, continuous and open. Cisco's threat-centric approach to security reduces complexity while providing unmatched visibility, continuous control and advanced threat protection across the entire attack continuum -- before, during and after an attack. 

About the team: Working at Cisco Cloud Security means being surrounded by passionate, intelligent and creative people that are determined to disrupt the Internet security industry with innovative ideas, world-class research and unrivaled products and services. Our team supports Cisco Umbrella based out of San Francisco and Cisco Cloudlock based out of Boston. 

About the role: The Renewals Operations Specialist is responsible for processing customer renewals for auto-renewal subscriptions as well as helping migrate customers to Cisco’s ordering platform. You will ensure high customer satisfaction during the renewal cycle, ensure a high-level of data accuracy,and partner with the renewals account managersto provide a seamless customer interaction. 

● Execute all phases of subscription renewal lifecycle to include notifying customers of renewal, creating quotes, and closing renewals opportunities for accounts under $10,000 in value with an auto-renewal. 
● Notify and assist customers with migrating to Cisco’s ordering platform at the time of renewal. 
● Pass upsell and product information requests to renewals account managers. 
● Ensure invoice accuracy and work closely with Finance to make sure payment is collected. 

Education & Experience: 
● Excellent verbal (via telephone) and written (via email) communications skills 
● Highly detailed oriented with the ability to manage a large volume of accounts, tasks and responsibilities 
● Strong customer service, listening and presentation skills 
● Bachelor's Degree or equivalent experience 
● Experience with SaaS-based applications and services preferred 
● Experience working with preferred 
● Self Starter / High Energy / Positive Attitude / Customer Focused 


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Reference number US_EN_99_027950_11798462