• Location
    Santa Ana, California
  • Job type
    Contract/Temp to Hire
  • Category
    Accounting & Finance

Adecco is currently assisting a local client in their search to fill an exciting Representative/HRMS Service Center role in Santa Ana, CA!  Apply now if you meet the qualifications listed below.


Responsibilities, Qualifications, & Details:                 

  • Responsible for answering and handling inbound communications from employees as well as conducting outbound follow-up as required
  • Answer concerns and questions on human resources related issues, as well as evaluate employee’s needs and escalate or redirect question/issues to the appropriate departments as necessary
  • Responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service
  • Shared service staff members will follow procedural guidelines to respond to and/or research customer inquiries



Must Have:

  • High school diploma or GED; college degree preferred if position ever converts to FTE
  • Minimum 1 - 2 years of customer service experience or HR Experience
  • HR Experience or education preferred
  • Demonstrated proficiency in Excel and Heavy volume phone experience required
  • Worked in a fast-paced environment; adaptable and dependable in an organization with constant upgrade/enhancement of technology features and service capabilities to its customers
  • Shown ability to provide outstanding customer service, ensuring the customer’s questions/concerns or issues are answered and/or resolved accurately
  • Demonstrated excellent verbal communications and listening skills via telephone; solid written communication skills
  • Proficiency in MS Office (Excel) and HRMS (Workday preferred); ability to multi-task using several applications while assisting a customer
  • Familiar with case management tools (e.g., Service Now)
  • Flexible to adapt to work specified shift and extended hours as necessary




Shift Start/End Time:  first shift/general business hours


How to Apply: Click on “Apply with Adecco” to be considered for this position or any other opportunities with Adecco.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to


If you have any questions surrounding the application process, please feel free to send an email to:



The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans


Equal Opportunity Employer Minorities/Women/Veterans/Disabled





  • Apply with Adecco

Reference number US_EN_99_028082_11937961