Replacement Product Concern specialist

The Replacement Product Concern Specialist is responsible for facilitating resolution to customer product concerns by liaising between internal groups and customers and/or distributors along with performing advanced product systems evaluations and troubleshooting.  This position is located in the Cranberry Township PA  area, working with a company that manufactures safety equipment.

Duties:

specific responsibilities include, but are not limited to:

• Evaluate CQN returned product to verify customer concerns

• Process CQN records and enter replacement warranty orders

• Initiate CQN records and UPS return material labels based on Customer/distributor product concern calls.

• Work with Quality Engineers, Customer Solutions Engineers and Tech Support groups to obtain an advanced level of product knowledge.

• Collect relevant data on product returns.

 

Job Requirements:

• Associate’s Degree in (Engineering or relevant technical area)

•Strong verbal, written, and presentation skills.

• Experience in an ISO 9000 environment.

• Good interpersonal skills and the ability to communicate in a positive and proactive way.

• Ability to manage multiple tasks solves technical problems, work effectively in cross-functional teams, and lead projects.

• Ability to perform in a team oriented environment.

• Highly motivated and customer-focused

 

Software:

MS Word / MS Excel

SAP

Lotus Notes

 

For immediate consideration call 724-251-3013 or email leslie.basalyga@adeccona.com 

 

Pay for this position is $20.00/hr.  This is a long-term  opportunity that can lead to a permanent position.

 

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
 

 

Click on Apply Now to be considered for this Replacement Product concern Specialist position  in Cranberry Township, PA or any related opportunities with Adecco.

 

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

 

 

 

 

 

 

 

  • Apply with Adecco

Reference number US_EN_99_023427_390849