Replacement Product Concern specialist

The Replacement Product Concern Specialist is responsible for facilitating resolution to customer product concerns by liaising between internal groups and customers and/or distributors along with performing advanced product systems evaluations and troubleshooting.  This position is located in the Cranberry Township PA  area, working with a company that manufactures safety equipment.


specific responsibilities include, but are not limited to:

• Evaluate CQN returned product to verify customer concerns

• Process CQN records and enter replacement warranty orders

• Initiate CQN records and UPS return material labels based on Customer/distributor product concern calls.

• Work with Quality Engineers, Customer Solutions Engineers and Tech Support groups to obtain an advanced level of product knowledge.

• Collect relevant data on product returns.


Job Requirements:

• Associate’s Degree in (Engineering or relevant technical area)

•Strong verbal, written, and presentation skills.

• Experience in an ISO 9000 environment.

• Good interpersonal skills and the ability to communicate in a positive and proactive way.

• Ability to manage multiple tasks solves technical problems, work effectively in cross-functional teams, and lead projects.

• Ability to perform in a team oriented environment.

• Highly motivated and customer-focused



MS Word / MS Excel


Lotus Notes


For immediate consideration call 724-251-3013 or email 


Pay for this position is $20.00/hr.  This is a long-term  opportunity that can lead to a permanent position.


Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.


Click on Apply Now to be considered for this Replacement Product concern Specialist position  in Cranberry Township, PA or any related opportunities with Adecco.



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Reference number US_EN_99_023427_390849