Representative I

Adecco is currently assisting a local client in their search to fill Representative I in Lincoln, RI! Apply now if you meet the qualifications listed below!

Location:Lincoln, RI
Duration: 1 month
Pay Range: $16.79/hour

Job Summary:

Effective delivery of company products and services (40%)
Responds to telephone inquiries and orders from homecare patients and referral sources.
Provides information on equipment, supplies and services.
Determines the best method for providing services.
May assist walk-in patients with the selection of equipment, supplies and services.
Timely processing/facilitation of patient orders (30%)
Processes telephone orders by preparing patient paperwork.
Verifies insurance and/or other method of payment.
Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
May perform data entry.
Distributes copies of paperwork to appropriate personnel.
May assist with the processing of billing paperwork. Effective coordination of patient services/supplies (10%)
Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation (10%) Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction (10%)
Resolves patient complaints by identifying problems and coordinating appropriate corrective action.


Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus. The primary responsibilities are to verify insurance coverage for potential new clients. Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs success and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers. This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs. Strong attention to detail, and proven analytic and problem solving.

Experience Required:

Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
Basic alpha number data entry skills with attention to accuracy and quality is essential.
Intermediate math skills are required with attention to detail and quality essential.
Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
Ability to work with people in a team environment while meeting individual performance goals.
Must be able to read and interpret policies, procedures and instructions.
Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Education: HS Diploma or GED

If you have any questions surrounding the application process, please feel free to reach out to Timothy Rozier @
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_411326