Representative I

Adecco is currently assisting a local client in their search to fill Representative I in Raleigh, NC! Apply now if you meet the qualifications listed below!

Patient Services Rep (PSR)
We are looking for someone that has had experience with either pharmacy tech or retail experience. It does not have to be pharmacy retail experience. Retail management experience preferred.
There is a possibility that the candidate could be converted to an FTE. If so, the pay rate would be $14.00 - $15.00.
The schedule will be 11:00-7:30 pm after training. Training will be virtual for about 3 weeks and the schedule will be different. Recently, the training hours were 9:00 am-5:30 pm.
Being we handle such critical patients, we have many different expectations to ensure we are meeting our patient needs as well as other clients. I have listed some of those expectations below.
Production Expectations
• Quality First- This is very important for our patients. You can prevent errors from taking your time when downloading and re-verifying information with the patient or md office.
• Production Metrics- 50-60 calls per day
• Digital-30% or higher
• Attendance- to remain below 3 occurrences.
• Call monitoring- 90% or higher
• Average Handle Time- 7-8 minutes
• After call time- below 3 minutes
• Default aux- below 4 minutes
• Restroom/personal- below 10 minutes
• Idle Time- below 21%
• My time compliance-98-102%
• Values in Action- sending at least 2 per month
• Professional maturity
• Patience
• Positive Mentor
• Flexibility
• Good Communication
• Team Work
CVS Core Values
• Caring
• Accountability
• Integrity
• Innovation
• Collaboration
Dress Code: Casual IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good,, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
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Reference number US_EN_2_022862_409489