Resolution Analyst

Adecco is currently assisting a client in their search to fill a Resolution Analyst role in Scottsdale, AZ!


Apply now if you are interested and meet the qualifications listed below!


POSITION: Resolution Analyst

LOCATION: Scottsdale, AZ

PAY: $18 /hr

DURATION: 12 Months

HOURS: Mon-Fri, 8AM to 4:30PM



Triage incoming (emailed) requests received from Network colleagues by issue type, urgency of action needed, source of information and information/response required.

  • Research questions, issues, and concerns related to pharmacy provider enrollment applications and currently enrolled pharmacies as directed by management and in accordance with established Provider Enrollment processes.
  • Conduct in-depth research on pharmacy provider issues in order to provide quality resolution.
  • Direct findings and feedback from researched items to appropriate team member to ensure timely determination of next steps.
  • Provide written follow up to requestors and/or management as appropriate.
  • Utilize primary source verification websites to conduct research and assist with drawing informed conclusions based on outcome of this research.
  • Document the issue and resolution in the database.
  • Create and maintain accurate notes and records of cases referred to Provider Enrollment that request or require further research and investigation.
  • Work independently in a fast-paced, dynamic and production-driven team environment.
  • Partner with internal business units and external partners as appropriate when you are navigating and researching issues.
  • Maintain open communication with team members and leaders. Demonstrated strong verbal and written communication skills.
  • May sit eight (8) hours per day


Preferred Qualifications:

  • Experience working in a pharmacy practice setting
  • Bachelor’s degree in healthcare field or criminal justice strongly preferred
  • Experience in conducting investigations to include review business ownership, corporations, LLCs, to identify if or how persons are connected
  • Demonstrated ability to utilize Microsoft Office products including Excel, Word, and Outlook
  • Previous work experience in law enforcement or investigative work a plus
  • Ability to draw conclusions from the findings/outcomes of research conducted



High School diploma or GED


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas: H1B, H2B, E3, TN1***


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions, please feel free to reach out to:

Recruiter: Darrin Rice



IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.


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Reference number US_EN_99_022862_382480