Retail Communications Specialist

General Purpose

Responsible for maintaining all store communications, policies and procedures in a clearly defined voice and brand as well as managing the distribution and tracking of resulting communications in a variety of formats. Has a strong passion and advocacy for the field and their success, and uses that passion as the lens through which communication strategy is developed and implemented.

Essential Functions

Retail Communications Specialist

Designs and produces quality written and visual communications to meet the needs of the Operations group (manuals, store meeting agendas, task management communications, quick guides, etc.)
Develops strong relationships with field partners and leverages those relationships to ensure communications are high impact and relevant.
Develops and implements communication strategies and communicates the rollout of new programs or technology to stores for efficient adoption. Advises business partners on appropriate strategies.
Works cross-functionally with various business partner teams.
Maintains appropriate language for audience in all communications to support the Ross cultural experience. Models the Ross values-driven voice of leadership.
Proactively seeks feedback to improve communications and visits stores to evaluate effectiveness.
Supports event planning and execution for annual Store Manager and Field leadership meetings.
Responsible for holding business partners accountable to adhering to Communications timelines and overall strategy.

Project Management and Administration

Responsible for preparing and publishing procedures, forms and manuals for all stores (i.e. gathers technical information, researches procedures, layouts and graphics illustrations).
Manages assigned projects to ensure that internal procedures such as schedules, proof readings, printing approvals, and job archiving have been properly completed.
Responsible for maintaining documentation updates with indexing and tracking systems.
Maintains calendars for milestones and releases for annual, quarterly, monthly and weekly communications
Seeks feedback and obtains consensus from project initiation through final product approval.
Proposes communications solutions to senior management effectively.


Customer Focus
Organizational Agility
Time Management
Problem Solving

Qualifications And Special Skills Required

College degree in relevant field and 3 years of experience in relevant field
Solid written and verbal communication skills
Ability to effectively interact with business partners autonomously and with confidence
Stays current with new communications technologies and processes, is naturally curious and is focused on continuous improvement
Advanced PC Skills, Microsoft Office Applications, Publisher, Adobe Illustrator
Strong project management skills
Understanding of retail store operations preferred
Ability to understand and interpret functions and systems used by the stores

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Reference number US_EN_2_025142_141142