Retail Quality Assurance Analyst

  • Location
    Atlanta, Georgia
  • Job type
    Contract/Temporary
  • Category
    Medical & Science - Research

Adecco is currently assisting a local client in their search to fill an Retail Quality Assurance Analyst, role in Atlanta, Ga. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:
H1B, H2B, E3, TN1***


please feel free to reach out to: Matthew Greene at Matthew.Greene@adeccona.com


Title: Retail Quality Assurance Analyst
Pay: 20.00-25.00
Location: Atlanta, Ga
Duration: 3 months temporary
Hours: 9:00am-5:00pm, M-F 40hrs per week.


Current Need


We are seeking a subject matter expert to provide quality assurance for our Retail Implementation team.

Position Description

This role performs Quality Assurance evaluations and verifies that all evaluations adhere to high quality standards and are completed according to schedule.
Develops and maintains functional team documentation (Standard Operating Procedures, flowcharts, evaluation forms, and training packages)
Ensures adherence to Standard Operating Procedures across Macro Helix functions to evaluate the work against documented performance measures
Performs quality assurance primarily on our Retail Implementations function, but may be asked to perform additional function QA on an as needed basis
Pulls and reviews Retail Implementations cases, scores cases and provides feedback based on pre-established criteria and standards
Identifies inconsistencies with requirements and recommends modifications
Ensures function is operating according to user requirements and conform to Macro Helix guidelines
Gathers and analyzes data and formulates conclusions for Retail Implementations
Assists with training agents/specialist and cross training QA team members
Assists with status reports creation and communication
Acts as subject matter expert and resource to Retail Implementations team
Assists QA department and Macro Helix with developing quality improvements
Reports evaluation findings to employees and manager to escalates issues as needed
Communicates QA issues to the appropriate Macro Helix department for resolution
Leverages McKesson’s standards and tools to create and maintain evaluation criteria

Qualifications

BS degree or equivalent experience.
Demonstrated ability to measure and achieve operational excellence
Demonstrated ability to track and prioritize business initiatives with associated personnel assignments and completion dates
Prior professional experience in a software or technology business a strong plus
Strong verbal and written communication
Superior organization skills
Salesforce Knowledge a plus
Collaborative partnering
Attention to detail
Timeline management
Problem Solving
Analytical Skills


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.




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