Rider Support

Job Title: Rider Support Agent, Self-Driving Vehicles 
Location: Austin,TX 

Pay: $20/hr
(Tuesday - Saturday) (Wednesday - Sunday) (Thursday-Monday) 3:00pm -12:00am


IMPORTANT:Must have 5 years of relevant work experience in Lieu of Bachelor Degree  

Job description 
Our team provides guidance and attentive support to the first users of fully self-driving cars. We are still in the early stages of this technology, and are asking users to participate in the development and provide feedback as they join us in taking the first steps towards transforming mobility. Along that journey, we expect them to have questions, varied emotions and experience the bugs of our early-stage product. The rider support team is at the front lines of managing expectations, calming nerves and providing general support for our users as they join us on this path towards safer and more comfortable transport. 

As a rider support agent, you contribute to the health of the relationship with users and the overall efficiency of our operation. You will be trained and properly equipped to interact with our users. Your role will be to monitor day-to-day support inquiries and escalate priority interactions that arise with our users to the onsite manager. You are quick on your feet, have exceptional people skills and remain calm and collected throughout even the most stressful of circumstances. You are comfortable with technology and can adapt to new systems quickly. You have experience working directly with users as they surface problems in real time. It will be your duty to be available for contact during the entirety of the shift via phone, chat, or email. 
This position is a 12 month temporary assignment on-site at "The World's Larges Search Engine" Austin office. 

- Ensure day-to-day user experience is top of the line 
- Escalate user issues that arise throughout the day 
- Compose thoughtful, concise messages that align with the Waymo voice 
- Be well-versed in  self-driving technology, our service, and messaging 
- Work in time-sensitive situations under pressure in a user-focused environment. 
- Monitor user interactions and prioritize inquiries through our internal CRM system 
- Passionate about providing an incredible user experience. 
- Adapt quickly to new and developing technology. 
- Ability to exercise extreme patience, work under pressure, and adapt to adverse situations. 

Required Qualifications: 
- BS/BA degree in any discipline or 5 years relevant work experience in lieu of a degree 
- 1+ years of experience in a customer service environment 
- Ability to work specific shifts (including weekends and holidays). 
- Flexible and fast-moving self-starter who thrives in a team environment. 
- Exemplary interpersonal skills. 
- Strong written and verbal communication skills. 
- Must be able to type at least 40 WPM. 
- Working experience working in CRM systems, multiple operating systems and web-based applications 


Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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