Rider Support

Rider Support Agent, Self-Driving Vehicles

Pay: $20/hr with tenure raises every 6 months + Full Benefits (Medical, Dental, Vision 401k) & Onsite Perks


Job description

Our team provides guidance and attentive support to the first users of fully self-driving cars. We are still in the early stages of this technology, and are asking users to participate in the development and provide feedback as they join us in taking the first steps towards transforming mobility. Along that journey, we expect them to have questions, varied emotions and experience the bugs of our early-stage product. The rider support team is at the front lines of managing expectations, calming nerves and providing general support for our users as they join us on this path towards safer and more comfortable transport.


As a rider support agent, you contribute to the health of company's relationship with users and the overall efficiency of our operation. You will be trained and properly equipped to interact with our users. Your role will be to monitor day-to-day support inquiries and escalate priority interactions that arise with our users to the onsite manager. You are quick on your feet, have exceptional people skills and remain calm and collected throughout even the most stressful of circumstances. You are comfortable with technology and can adapt to new systems quickly. You have experience working directly with users as they surface problems in real time. It will be your duty to be available for contact during the entirety of the shift via phone, chat, or email.



  • Ensure day-to-day user experience is top of the line
  • Escalate user issues that arise throughout the day
  • Compose thoughtful, concise messages that align with the company voice
  • Be well-versed in self-driving technology, our service, and messaging
  • Work in time-sensitive situations under pressure in a user-focused environment.
  • Monitor user interactions and prioritize inquiries through our internal CRM system
  • Passionate about providing an incredible user experience.
  • Adapt quickly to new and developing technology.
  • Ability to exercise extreme patience, work under pressure, and adapt to adverse situations.
  • Shifts are subject to change based on coverage needs of the business
  • Extended hours may apply at the request of Manager to support coverage

Required Qualifications:

  • BS/BA degree in any discipline or 3 years relevant work experience in lieu of a degree
  • 1+ years of experience in a customer service environment
  • Ability to work specific shifts (including weekends and holidays).
  • Flexible and fast-moving self-starter who thrives in a team environment.
  • Live Tech Support Experience
  • Strong written and verbal communication skills.
  • Must be able to type at least 40 WPM.
  • Experience working in CRM systems, multiple operating systems and web-based applications


Nice to have skills:

  • Early adopter of technology


Equal Opportunity Employer Minorities/Women/Veterans/Disabled
The Company will consider for employment qualified applicants with arrest and conviction records


  • Apply with Adecco

Reference number US_EN_99_029936_625726