Sales and Service Customer Service Rep

  • Location
    Hillsboro, Oregon
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Contract, Sales and Service Customer Service Rep role in Hillsboro, OR. Apply now if you meet the qualifications listed below!

Length of Assignment: 6 months
Pay Rate: $18.50 per hour
First Shift


The Customer Service Team provides customer facing support to the field engineering team of the Materials and Structural Analysis Group (MSD) and external customers in a high volume customer service environment.
Responsibilities:

Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.
Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external
Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
Maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems.
Issues quotes for parts sales as requested by customers and field service engineers.
Maintains professionalism in working relationships with team, customers and others within the company. Role model for newer team members in how to communicate well in all situations.
Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.

Minimum Qualifications:

Requires outstanding problem solving, follow-through, attention to detail and organizational skills.
Ability to multi-task in an extremely fast paced environment.
Moderate excel, word, and access database skills.
Excellent typing, 10-key speed and accuracy rate.
Ability to maintain professionalism and courtesy under pressure.
Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.
Consistently communicates with customers, peers, and other Thermo Fisher Scientific employees in a helpful, friendly, and professional manner.
Typically requires a University degree and 1-2 years of experience in high volume field service call center.



How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Laurie Czechowski, laurie.czechowski@adeccona.com, (631) 844-7620

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_404921