Sales Representative- Call Center

  • Location
    Beaverton, Oregon
  • Job type
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

Sales Representative, Oregon Call Center

Job Description:
Call Center representatives contact customers via an outbound dialing application and through inbound call requests for additional information. Representatives follow call scripts when speaking with customers and use rebuttals in order to process requests.

Responsibilities include:
Making and receiving calls to/from customers to match to a particular service
Overcoming objections to successfully complete the transaction
Following pre-defined scripts to ensure accurate information and superior customer service
Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures.
Answering inquiries of customers by clarifying desired information; researching, locating, and providing information
Keeping equipment operational by following established procedures; reporting malfunctions
Updates job knowledge by participating in educational opportunities to achieve or exceed performance measures
Participating as part of the team environment
Providing insight and feedback to Team Lead to improve upon current systems and processes

Job Requirements:
High school or GED required
Strong communication skills
The ability to overcome objections
Strong computer skills
English language fluency
Ability to sit at a desk for up to 10 hours per day while speaking to customers via a phone

Reports to
Call Center Supervisor or Manager

If you are interested in starting this position and feel you have the qualifications, please apply today!

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Reference number US_EN_1_029935_11775926