Sales Support Customer Service

  • Location
    Colorado Springs, Colorado
  • Job type
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently seeking candidates for a Mid Level Sales Support Position in Colorado Springs, CO.

Job Description:
Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

Primary Responsibilities:
� Handling in-bound phone calls professionally and provide excellent customer service
� Research and Resolve Sales Agent's questions relating to:
o how to use self- service tools and to
troubleshoot system issues
o Member concerns
o application status and eligibility
o on-boarding & certification process
o commission questions

� Document Call Resolution of each contact in various systems in a clear and concise manner
� Demonstrate the ability to provide a quality experience for all of our customers
� Meet minimal performance goals on a weekly basis

� At least 1 year of Customer Service experience
� Ability to communicate clearly and concisely (verbally and written)
� Knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills - YOU WILL BE ASSESSED ON YOUR MS WORD/EXCEL AND GRAMMAR
� Ability to learn new computer applications quickly and toggle between multiple systems
� High School diploma or equivalent (GED)
� Ability to multi-task.

Physical Requirements and Work Environment:
� Extended periods of sitting at a computer
� Use of hands/fingers across keyboard or mouse
� Office environment

� 8:00 AM to 4:30 PM MST Monday- Friday
� 4 weeks (Candidates cannot miss any days during training) NO EXCEPTIONS
� You will be assessed on your MS WORD/EXCEL AND GRAMMAR

� Able work any shift between 9am-8pm MST M-F, Sat during busy season
� Must be able to work on weekends or overtime as requested
� Temporary-to-permanent only for the right fit

Minimum Education Requirement:
� High School/GED or Equivalent

  • Apply with Adecco

Reference number US_EN_1_020088_11859172