Sales Support Representative

Adecco is currently assisting a local client in their search to fill Sales Support Representatives in Minnetonka, MN!

Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.
Primary Responsibilities:
• Handling in-bound phone calls professionally, while providing excellent customer service
• Research and resolve sales agent’s questions relating to:
o How to use self-service tools
o Member concerns
o Medicaid and Medicare verification
o Application status and eligibility
o On-boarding and certification process
o Commission injuries
• Document call resolution of each contact in various systems in a clear and concise manner
• Demonstrate the ability to provide a quality experience for all of our customers
• Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis
Qualifications:
• At least 1 year of customer service experience
• Ability to communicate clearly and concisely (verbally and written)
• Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to learn new computer applications quickly and toggle between multiple systems
• High School diploma or equivalent (GED)
• Ability to multi-task
Preferred Qualifications:
• Experience working in a call center
• Healthcare and/or insurance industry experience
• Medicare knowledge
• Experience supporting a sales team or working with sales representatives
• Experience navigating a computer while speaking on the phone
hysical Requirements and Work Environment:
• Extended periods of sitting at a computer
• Use of hands/fingers across keyboard or mouse
• Office environment

Training:

• 8:00am – 4:30pm Monday – Friday (local time)
• 4 weeks (candidates cannot miss any days during training)
• A grammar, Microsoft Word, and Microsoft Excel test must be passed with an 80% or higher (with agency)
• Once they have completed training, candidates must be able to:
o Pass product certifications annually
o Work any shift between:
§ Minnesota: 7:00am – 9:00pm (CST) Monday – Friday
o To work on weekends or overtime as requested
• Temporary-to-permanent positions available for the highest performing candidates as business needs allow
Dress Code: Casual IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.


If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good, Yulia.legood@adeccona.com, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_2_022862_412431