Sales Support

  • Location
    Roanoke, Virginia
  • Job type
    Contract/Temp to Hire
  • Salary
    $16.00/Hour

Description: Sales Support Representative

Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

Primary Responsibilities:

  • Handling in-bound phone calls professionally and provide excellent customer service
  • Research and Resolve Sales Agent
  • Answer questions relating to:
    • how to use self- service tools and to troubleshoot system issues
    • Member concerns
    • Medicaid Verification
    • Application Status and Eligibility
    • On-boarding & Certification process
    • Commission questions
  • Document Call Resolution of each contact in various systems in a clear and concise manner
  • Demonstrate the ability to provide a quality experience for all of our customers
  • Meet minimal performance goals on a weekly basis

Qualifications:

  • At least 1 year of Customer Service experience
  • Ability to communicate clearly and concisely (verbally and written)
  • Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills
  • Ability to learn new computer applications quickly and toggle between multiple systems
  • High School diploma or equivalent (GED)
  • Ability to multi-task.

Preferred Qualifications:

  • Experience working in a call center
  • Healthcare and/or insurance industry experience
  • Medicare knowledge
  • Experience supporting a sales team or working with sales representatives
  • Experience navigating a computer while on the phone Physical Requirements and Work Environment:
  • Extended periods of sitting at a computer
  • Use of hands/fingers across keyboard or mouse

Office environment Training:

  • 8:00 AM to 4:30PM Monday- Friday (Local Time)
  • 4 weeks (Candidates cannot miss any days during training)
  • A Grammar, Excel and Word Test must be passed with an 80% or higher 


  • Apply with Adecco

Reference number US_EN_99_028082_11932923