Sales Support Specialist

  • Location
    San Diego, California
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Creative & Marketing

This role will proactively support the sales team by processing orders, providing superior customer service, and helping manage the initial customer experience all while maintaining a high level of professionalism


Essential Duties and Responsibilities Include the following. Other duties may be assigned. Place calls to and/or receives calls from new and/or existing customers  Follow-up on specified Open Estimates,  After initial follow-up, forward all Web sales leads to appropriate sales person, Answers questions about products, service, price, delivery, submittal status, availability of product, etc  Assesses customer needs and makes recommendations for products and services  Updates customer information within NetSuite after each transaction in a timely fashion Sample orders submittal and customer follow-up  Accurately process sales orders  Proactively communicates with customers to assure all orders ship with utmost expedience Ensures accurate shipping information  Troubleshoots and resolve order issues for company products or services  Strategize with Sales and leadership to apply more efficient procedures

Qualifications Education  High School Diploma or Equivalent (GED) Competencies  

Strong verbal and written communication, Ability to learn new technologies  Excellent Microsoft Office Suite capabilities  Exceptional customer service standards Experience  Experience in Customer Service (Call Center preferred)  Experience with Microsoft Office (Word, Excel)  Demonstrated phone acumen in high volume environment Success Factors  Conflict resolution skills  Ability to multi-task  Ability to prioritize  Excellent organizational skills  Detail-Oriented  Strong work ethic  Driven to execute with consistency  Team-oriented  Patient Expected Results The Sales Support Specialist is expected to be a problem solver and service centric.

The following results are expected: Be the company expert on available inventory, Company order status, Process improvement in sales support

  • Apply with Adecco

Reference number US_EN_99_020641_11911201