Sales/Customer Support Specialist

  • Location
    Hopkins, Minnesota
  • Job type
    Contract/Temp to Hire
  • Category
    Medical & Science

Adecco is currently assisting a local client in their search to fill several Sales/Customer Support Representative positions, in Minnetonka, MN! This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

 

M&R PROJECT

  • Training:
    • 8:00 AM to 4:30PM Monday- Friday (Local Time)
    • 4 weeks (Candidates cannot miss any days during training)
    • A Grammar, Excel and Word Test must be passed with an 80% or higher (with agency)
  • Once they have completed training, Candidates must be able to:
    • pass product certifications annually
    • work any shift between: Minnesota: 7:00 AM and 8:00 PM Central time Monday – Friday
    • to work on weekends or overtime as requested
    • Temporary-to-permanent only for the right fit 

Job Title: Sales Support Representative 

Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation. 

Primary Responsibilities: 

• Handling in-bound phone calls professionally and provide excellent customer service 
• Research and Resolve Sales Agent’s questions relating to: 
o how to use self- service tools and to troubleshoot system issues 
o Member concerns 
o application status and eligibility 
o on-boarding & certification process 
o commission questions 
* Medicaid Verification 

• Document Call Resolution of each contact in various systems in a clear and concise manner 
• Demonstrate the ability to provide a quality experience for all of our customers 
• Meet minimal performance goals on a weekly basis 

Qualifications
• At least 1 year of Customer Service experience 
• Ability to communicate clearly and concisely (verbally and written) 
• Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills 
• Ability to learn new computer applications quickly and toggle between multiple systems 
• High School diploma or equivalent (GED) 
• Ability to multi-task. 

Preferred Qualifications: 
• Experience working in a call center 
• Healthcare and/or insurance industry experience 
• Medicare knowledge 
• Experience supporting a sales team or working with sales representatives 
• Experience navigating a computer while on the phone 

Physical Requirements and Work Environment: 
• Extended periods of sitting at a compute 
• Use of hands/fingers across keyboard or mouse 
• Office environment 

Training: 
• 8:00 AM to 4:30PM Monday- Friday (Local Time) 
• 4 weeks (Candidates cannot miss any days during training) 
• A Grammar, Excel and Word Test must be passed with an 80% or higher (with agency) 

Once they have completed training, Candidates must be able to: 
• pass product certifications annually 
• work any shift between 
o Minnesota: 7:00 AM and 8:00 PM Central time Monday - Friday 
• to work on weekends or overtime as requested 
• Temporary-to-permanent only for the right fit

 

START DATE 8/27/2018

 

Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

 

HOW TO APPLY:

Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kristin Kaiser at kristin.kaiser@adeccona.com

  

IMPORTANT INFORMATION:

This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.  

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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