Santa Monica Lead Field Technician

Field Technician - Level 1

The Field Technician (FT) is responsible for collecting and distributing bikes throughout the service area. The primary goal of the FT is to efficiently collect and distribute e-bikes to maximize e-bike availability. The FT is responsible safely and efficiently navigating a large van in dense urban areas to optimize the number of bikes picked up and collected. Additionally, the FT is also responsible for responding to dispatch, investigating outlying bike issues and reporting to the Lead Field 

Responsibilities

 Operate, load, and unload a large van to collect and distribute bikes
Use maintenance software to locate and collect bicycles

Communicate with the LFT and respond to incidents

Recover stolen bikes

Maintain a safe and efficient work environment by following safe work

practices and procedures
Perform routine inspection and redistribution of bicycles

Document damage to vans and equipment

Identify, document, and recover bikes requiring in-shop repair

Log maintenance activity in software through wireless tablet

Engage with and respond to customers in the field

Key Performance Indicators

Bicycle Availability

Bicycles collected per shift

Bicycles deployed per shift

Communication with Lead

Stolen bikes recovered

Minimize Van Damage

Customer Incident response time

“Equal Opportunity Employer Minorities/Women/Veterans/Disabled.”

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Reference number US_EN_99_015682_435024