Santa Monica Lead Field Technician

New

Adecco has partnered with our client a pioneer of dockless shared electric bikes and scooters which are the quickest, most enjoyable, and most empowering way to get around a city and we have jobs near you!

As a Lead Field Technician, you will help grow our brand by leading a team of Field Techs and optimizing e-bike availability in the field.   

Are you a Great Leader? Do you believe in Going Green? Are you ready for a Career Change? Then join us in making this vision a reality! This is a great opportunity to join a rapidly growing team that is shaping the future of transportation.

HOW TO APPLY:

Click “Apply” button and a recruiter will be in contact with you soon!

Scope - About the Role  

The Lead Field Technician (LFT) is responsible for optimizing e-bike availability in the field. The primary goal of the LFT is to ensure the maximum availability of ebikes to Client users. The LFT is responsible managing the in-flow and outflow of bikes as they cycle through charging and safety inspection protocols. The LFT owns driver dispatch and is responsible for minimizing dead bike downtime by effectively managing all field operations during their shift. Additionally, the LFT is responsible for understanding various bike states and dispatching field technicians to address all issues that arise in the field. The LFT reports to the Field Operations Manager (FOM). 

Requirements

  • Intermediate computer knowledge (Google Suite spreadsheets, documents, web browser, emails, etc)
  • Familiarity with using smartphones / technology (iOS / iPhone experience preferred)
  • Experience in a leadership position / working effectively in a team-centered environment
  • Clean driving record for the past 3 years (ability to pass Moving Violation Report)
  • Ability to lift 50 lbs. with ease on a regular basis
  • Ability to stand / be on your feet for extended periods of time (4+ hrs.)
  • (Preferred) Experience driving a variety of vehicle types
  • (Preferred) Experience using standard hand and power tools

Responsibilities

  • Work closely with the FOM to develop shift strategy and monitor/report shift metrics
  • Supervise /complete safety and operational processes
  • Dispatch FTs in vans to distribute/collect e-bikes/scooters and perform e-bike battery swaps
  • Communicate with customer service and coordinate with FTs to respond to incidents and complaints in the field
  • Maintain a safe and efficient work environment by following safe work practices and procedures
  • Oversee in-warehouse inspections and plan redistribution of e-bikes/scooters
  • Document damage to vans and equipment
  • Identify, document, and coordinate w/ FTs to recover e-bikes/scooters requiring in-shop repair
  • Train FT2s and FT1s on best practices on all e-bike/scooter related operations
  • Engage with and respond to customers in the field
  • Adhere to all safety protocol as established by the Field Ops Manager
  • Ability/Flexibility to work non-standard hours including weekends

Pay: $22.00/hour

Days/Shifts: Various Schedules to choose from

Hours: Full-time

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

  • Apply with Adecco

Reference number US_EN_99_024591_464395