Sea Ocean Import Coordinator Operator

Sea (Ocean) Import Coordinator (Operator)

Brisbane, CA

Job description

The Sea Import Coordinator is responsible for the coordination of Sea Import shipments such as opening import files, production of internal documentation, updating import status, assisting and advising customers of arrival, arranging deliveries, processing invoices (including price conversions and verifying shipment weight and volume) and handling e-mail queries from Client overseas offices.

Your tasks and responsibilities

• Adhere to Client policy and procedures and ensure that all work is carried out to pre set service levels
• Disciplined and professional attitude must be displayed at all times
• All communications via telephone, e mail, Facsimile etc. are to handled in a professional manner, as this reflects our company
• Ensure all areas of Finance (Vendor Invoices, Clearing Invoices, FSL) are handled/maintained to a 1st class standard and all queries are addressed and resolved as soon as possible
• Maximize profitability on all files handled as well as to be cost conscious at all times
• Credit check all files according to Client policy and escalate irregularities where appropriate
• Ensure all filing, both physical and electronic, is done regularly, tidily and accurately
• Clear desk policy must be adhered to at all times, without exception
• All correspondence, relevant to a specific job file, must be kept in the job file at all times
• All actions must be recorded on the job files
• All accreditations i.e.: ISO9001(Quality), have to be adhered to at all times
• To build close, strong relationships with all our Customers, Client offices, Overseas agents and Service providers
• To identify areas of our business which require improvements i.e.: operational processes, cost control, customer service, attention to detail and work with your colleagues to resolve accordingly
• Provide 1st class customer service as well as pay attention to detail at all times
• Any other ad-hoc duties as required by your supervisor/manager

Your skills and experience

• Ability to work on own initiative and as part of a team
• Prepared to learn all aspects of the team’s work with desire and ability to provide coverage and assistance on a regular basis
• Ability to work efficiently and accurately
• Excellent written and verbal communication skills
• Customer focused with proactive attitude
• Advanced Microsoft Office skills
* College education preferred*

Equal Opportunity Employer Minorities/Women/Veterans/Disabled 


 

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Reference number US_EN_99_025108_502106