Seasonal Support Specialist

Adecco is currently assisting a local client in their search to fill a CSR Support Specialist role in Kansas City, MO. Apply now if you meet the qualifications listed below!

Location: Kansas City, MO
Hours: Training is the first 3 weeks 8am-5pm M-F
Shifts available:
Required to work at least Saturday or Sunday:
11:30 AM - 8 PM
12:30 PM - 9 PM
1:30 PM - 10 PM

Pay Rate: $14.50/hr
Duration: SHORT TERM 5 week position starting March 11th

Duties:

Provides advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software products.
Interprets clients’ needs and utilizes software solutions and troubleshooting skills to identify practical solutions.
Utilizes software solutions, knowledge base, and computer systems to resolve and track user incidents.
Identify potential security issues and escalates issues appropriately to business partners, including partnering with developers and other lines of business..


Requirements:

High school diploma or equivalent.
Two years experience in an in-bound call center environment.
Two years experience supporting Microsoft operating systems, networking connectivity, computer peripheral equipment and software applications.
Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress.
Effectively demonstrate oral, written, and interpersonal communication skills.
Ability to interact with all levels of associates.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

If you have any questions surrounding the application process, please feel free to reach out to: Amanda Marsh at Amanda.marsh@adeccona.com.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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