Senior Console Operator

Adecco is currently assisting a local client in their search to fill Senior Console Operator in Alpharetta, GA! Apply now if you meet the qualifications listed below!
The Senior Console Operator monitors and responds to events on consoles and troubleshoots and resolves mainframe and production control incidents. He/She responds to incoming calls from Information Services (I.S.) Help Desk representatives and support teams to assist with resolving incidents and events. This position implements standard procedures and manages incidents in the production environment. He/She maintains knowledge of critical applications and error recovery procedures. This position supports daily operational procedures to maintain 24x7 environment service levels. He/She interprets computer generated messages, determines appropriate actions, and follows standard procedures. He/She implements production system schedules changes to successfully complete and adhere to the change control guidelines. This position delivers internal and external customer support and interacts with vendors to resolve issues. The position does not require traveling in personal vehicle.
Job Duties
• The shift rotates every 4 months between first and second shift. (0630 – 1515, 1430 – 2315)
• No traveling in personal vehicle is not required nor allowed
• Monitors the production environment for alerts
• Provides Incident Support, including communications, trending and tracking
• Documents incidents with appropriate level of detail in trouble ticketing system
• Interacts with I.S. Teams and Infrastructure Vendors
• Supports Troubleshooting and Analysis of production incidents
• Administers and Supports Basic change control.
• Works under general supervision and selects from written instructions and established procedures to accomplish assigned tasks.
• Routine and regular contact with employees within and outside of work unit requiring explanation, discussion and interpretation. Customer oriented.
Job Requirements
• Bachelor’s in Computer Science or the equivalent preferred
• The Sr. Console Operator must be well organized and task oriented with effective written and verbal communications skills.
• Zone of Separation Environment (Z/OS)
• Beginner Data Communications, DB2 Data Sharing, Tivoli
• Intermediate Level Proficiency with Transmission Control Protocol/Internet Protocol (TCP/IP), Time Sharing Option (TSO), Multiple Virtual Storage (MVS)/ Job Control Language (JCL), Multiple Virtual Storage (MVS)/Virtual Telecommunications Access Method (VTAM)
• Intermediate WebSphere
• Intermediate Technical Knowledge of Hardware & Software
• Intermediate/Advanced Microsoft Office (Word, Excel, Access and PowerPoint)
The Hardware Technician’s role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, and repairing all datacenter hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion. Setting up hardware and installing and configure software and drivers. Maintaining and repairing technological equipment (e.g. routers) or peripheral devices. Installing well-functioning LAN/WAN and other networks and manage components. Good knowledge of troubleshooting skills, very good communication abilities. Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. Liaise with third-party support and PC equipment vendors. Hands-on hardware troubleshooting experience. Self-motivated and directed. Effective interpersonal skills and relationship-building skills. Keen attention to detail. Accurately document instances of hardware failure, repair, installation, and removal. Strong customer-service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. Basic understanding of WAN / LAN networks, routing fundamentals, knowledge of transmission principles and the ability to diagnose and troubleshoot issues with switches and routers. Ability to monitor and respond to events on network / servers and troubleshoot / resolve network and server incidents. Respond to incoming calls from internal users and support teams to assist with resolving incidents and events. Primary Skill: Technical Knowledge of Hardware & Software Additional Skills: Data Communications - Intermediate TCP/IP - Intermediate AS/400 Environment - Intermediate Storage Area Networks - Beginner WebSphere - Beginner MQ - Beginner LAN Technologies - Intermediate Windows Operating System - Intermediate Technical Knowledge of Hardware & Software - Intermediate Microsoft Office – Beginner Additional Information: Please review with candidate correct shift hours: This position shift rotates 4 day work week. Possibility of 3 shifts; (0700 - 1745, 0900 – 1945, 1930 – 0615, 2030 - 0715), weekdays and weekends, which may rotate on a quarterly basis. Note: Shift hours may vary dependent on staffing requirements.
IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good, Yulia.legood@adeccona.com, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
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Reference number US_EN_2_022862_406349