Senior Customer Service Rep

  • Location
    Duluth, Minnesota
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a Global Healthcare Provider with an Senior Customer Service Representative in DULUTH MN.

Duration: 9 months
Location: Duluth, MN
Pay Rate: $16 / hr


Specific Duties:
1.The Senior Customer Service Representative is responsible for answering incoming calls from consumers with questions about Health Savings Accounts, website navigation and other internal procedures 2. Ability to multi task - taking inbound calls from consumers and researching issues over the phone. 3. Consistently meeting established productivity, schedule adherence, and quality standards 4. Quick learner that is able to apply what was learned in training quickly to the live call environment. 5. Good communication and listening skills. Must have qualifications/experience: 1. An education level of at least a high school diploma or GED OR 10 years of equivalent working experience. 2. Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications 3. 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties . 4.Authorization to work in the United States 5.Prior stable work experience 6. Ability to remain focused and productive each day though tasks may be repetitive 7. Willing to work and contribute in a team environment Physical Requirements and Work Environment: • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer • Service center environment with moderate noise level due to Representatives talking, computers, printers Shift Start/End Time: Available to work 40 hours per week anytime within the operating hours of the site 7:00am - 9:00pm Monday -Friday as well as Weekends 8:00-4:30 - central standard time Some overtime required. Dress Code: Casual dress
**Must be eligible to work for any employer in the U.S. without sponsorship / NO corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance.

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

Click on “Apply Now” to be considered for this position or other opportunities with Adecco.

If you have any questions surrounding the application process, please reach out to: or call 631-844-7635. ANd or also reach out to Leonor Reyes @

Must have qualifications/experience:
1.High school diploma or GED

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Reference number US_EN_2_022862_404240