Senior Customer Service Rep

Adecco is currently assisting a local client in their search to fill an exciting Sr. Customer Service Rep role in Irvine, CA!  Apply now if you meet the qualifications listed below!


Shift: M-F 8:30a to 5p

Duration: 5-month contract (possibility to be extended or become perm)


Specific Duties:

  • Answer Inbound Calls
  • Resolve Member/Provider Inquiries
  • Provide Claims disposition
  • Provide Authorization status
  • Master internal department workflow process

Must have qualifications/experience:
1. Healthcare experience working within a call center environment
2. Claims knowledge
3. Eligibility
4. Risk - payment methodologies (ffs vs CAP)
5. Ability to attain quality call outcomes - 5-star service
6. Bilingual Spanish, Vietnamese, Farsi, Korean, Chinese preferred (any or all)

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to


If you have any questions surrounding the application process, please feel free to reach out to:


The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_022862_365499