Senior Customer Service Representative

Adecco is currently assisting a client in their search to fill a Senior Customer Service Representative role located in Frederick, MD! If you would like to pursue a great opportunity, then Apply Now if you meet the qualifications listed below.

POSITION: Senior Customer Service Representative
LOCATION: Frederick, MD
DURATION: 6 months
PAY RATE: $17.00 p/hr

Essential Functions/Responsibilities:
The Claims Recovery Services Team is a responsible for making outbound calls and addresses inbound calls. The reps work directly with health care providers to coordinate recovery / collection of overpayments. The team reviews overpayment situations, resolve, and recover dollars for health plans, commercial customers, and government entities. This position handles overpaid claim inventory through telephone contact with the provider, which includes physician, facility, labs, etc.

Reps will have daily/weekly/monthly goals to maintain. The reps will be taking inbound calls and outbound calls

Specific Duties:
1.Take inbound calls from providers and/or make outbound calls to providers to discuss and resolve outstanding overpayments (95% of your day can be on phones)
2 With a focus on building a strong working rapport with the provider representatives to review and discuss overpayment situations and provide detailed explanations to the providers in both verbal and written format
3. Escalate recovery efforts through many avenues to progress and resolve the situations
4. Strive to meet and exceed quality production defined goals (calls/contacts), including a financial target
5. Ensure adherence to state and federal compliance policies, reimbursement policies and contract compliance
6. Complete required documentation on all recovery efforts on a timely basis in the appropriate claims platforms
7. Perform other duties as assigned

Must have qualifications/experience:
1.High school diploma or GED (or higher) or equivalent work experience
2. 1+ Medical Claims, Professional Billing, and / or Collections
3. 1+ year of experience analyzing and solving customer problems

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

Recruiter: Yulia Legood

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_409522