Senior Customer Support Specialist

  • Location
    Portland , Oregon
  • Salary
    $ 16 - $ 17
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temp to Hire

Adecco in downtown Portland is currently looking for 25 highly skilled Customer Service Representatives with at least 3 years of inbound call center experience. Billing experience is preferred but not required. Conflict resolution skills are required and you will be asked to give specific examples during the interview process. These positions will start in November, however the hiring process is lengthy. Employment references will be asked about your attendance and reliability. Our client has a very intense 16 week training period which is in a classroom setting. We will conduct a comprehensive background and drug screening. These positions are temp to hire and once hired you will receive a very competitive compensation and benefit package.


Qualifications:

High School Diploma or GED Certificate; or the equivalent combination of education and work experience. A minimum of two years non-sales customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience. Ability to gather necessary information from internal and external customers, determine appropriate course of action and provide information to customers. Communication and interpersonal skills to interface with team members and customers in a fashion that promotes positive customer relations. Active listening, conflict resolution and problem solving skills. Proficient with the use of personal computers to access and input relevant information on customer accounts. Ability to perform basic math calculations. Ability to type a minimum of 30 WPM. Knowledge of general Company policies and procedures as well as those specific to billing, credit/collections, service and account management is preferred.

You must be able to work swing shift and weekends following a 3-4 month day shift training period.

Responsibilities:
Provide world-class customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management. Assist customers via telephone in regard to service outages, restoration of electric services, and electric service billings. Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan. Coordinate customers requests, when necessary, with the appropriate company department. Prepare written communication with the use of templates. Communicate with field personnel via phone or electronic means to process customer work orders. Demonstrate adherence to identified PCCC performance measures as outlined in the Customer Contact Center Guidelines. Navigate through multiple computer software programs to address account information specific to customer inquiries.

  • Apply with Adecco

Reference number US_EN_99_025338_11685124