Senior Level Customer Service Representative

New
  • Location
    Duluth , Minnesota
  • Salary
    $ 15 - $ 16
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary

Are you looking for a supportive environment in your next job? Adecco is assisting a well-established organization in recruiting for detail-oriented Senior Level Customer Service Representatives in Duluth, MN. This is for a temporary opportunity expected to start early December and end early March. In this role, you become the expert on healthcare spending and assist in answering questions regarding balances, reimbursements, card usage, and more. This Team is dedicated to their customers and the success of other Team Members. Interviews are starting soon, Apply Now!




Responsibilities for this Senior Customer Service Representative job include:


  • -Answering incoming calls from consumers with questions about Health Care Spending Card, website navigation and other internal procedures

  • -Assist with HSA, FSA and/or HRA's questions

  • -Multi task while talking on a headset with callers and navigating computer systems

  • -Utilizing the computer database to verify and document information

  • - Meet Quality, Productivity and Attendance requirements



  • Qualifications:


  • - 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

  • - An education level of at least a high school diploma or GED OR 10 years of equivalent working experience

  • - Available to work 40 hours per week anytime within the operating hours of the site

  • - Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

  • - Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

  • - Willing to work and contribute in a team environment

  • - Excellent verbal and written communication skills



  • Physical Requirements and Work Environment:


  • -Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or
    mouse, handling other objects, long periods working at a computer

  • -Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

  • Training for this position will be from 8:00am-4:30pm Monday-Friday. Once training has been completed, shifts will be a minimum of 8 hours between 7:00am-11:00pm, possibility of overtime, Monday-Friday and some weekends as this call center is open 7 days a week. Compensation is $15-$16 per hour and will be based on qualifications.




    Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.


    Click on Apply Now to be considered for this Senior Customer Service Representative job in Duluth, MN, or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.


    Equal Opportunity Employer Minorities/Women/Veterans/Disabled



    • Apply with Adecco

    Reference number US_EN_1_020956_11728299