Senior Member Service Representative

Full-Time Senior Member Service Representative


Earn $14.50 to $15.75 starting wage with great benefits! Our ideal candidate would be able to follow policies and procedures while working in a call center environment. Many of our associates have enhanced their current skills, had their contracts extended, or converted to full time employment by Honda Federal Credit Union.

Position Details:

Position: Full-Time Senior Member Service Representative

Location: Honda Federal Credit Union (HFCU) – Contact Center

Hours: Rotating shift - earliest start time 8am; latest end time 8pm

Pay Rates: $14.50 -$15.75/hr (depending on experience)

Length: 3880 hours – contract (with renewal – indefinite)


Job Description:

  • Accountable for service activities, sales referrals, and operational procedures in the branch.
  • Provide member service in a professional manner
  • Resolve basic member issues and utilize resources & other departments to do so.
  • Process teller transactions (deposits, transfer, payments, etc.)
  • Covert service opportunities into sales opportunities into sales opportunities
  • Understands and follow policies and procedures and maintain operational integrity
  • Take wire transfer instructions
  • Work weekly and monthly reports
  • Maintain logs and inventory (i.e. negotiable items)
  • Open memberships / shares & cross-sell HFCU products and services
  • Submit, process & close loans.
  • Required Experience/Qualifications:

  • High School Diploma
  • 2-5 years of Customer Service Experience
  • Customer Service and detail accuracy are a must!
  • Benefits:

    This position offers an excellent benefits package which includes:
    • Medical, Dental, Vision benefits paid at 85%
    • 401K
    • 8 Paid Holidays
    • Paid Days Off & Emergency Day


    Equal Opportunity Employer/Veterans/Disabled.

    If you are interested in this posiiton please click apply now or go to 

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    Reference number US_EN_99_025887_1266515