Senior Program Manager

  • Location
    New York, New York
  • Job type
  • Category
    Business Operations and Management - Non-Profit

Great long term temporary opportunity in NYC

•Supervise and coach a field staff (Program Aides) of five individuals who are responsible for supporting the onsite delivery team of facilitators and welcoming and registering the learners
•Foster a professional customer service environment which personifies “Keeping the Learner at the Center”
•Create and manage field schedules to support learning programs
•Coordinate and manage logistics for all classroom operations; calendar and schedule updates, space requests, technology needs and maintenance, etc.
•Manage monthly supply and print materials inventory process and delivery schedules
•Employ existing policies and procedures and make updates to ensure continuous improvement process
•Build and maintain partnerships with individual contacts at each classroom site to ensure seamless class execution
•Work with internal and external teams to ensure that classes are delivered seamlessly and proactively report feedback from learners and facilitators
•Provide exceptional customer service to all stakeholders
•Attend to other projects as needed

•Bachelor’s degree required. Master’s Degree preferred.
•Prior experience managing a team of entry level, customer service professionals, preferred
•Prior experience in learning and development, professional education and/or conference planning, preferred
•Significant experience in a customer service oriented culture
•High comfort level working with various forms of technology, including laptops and cloud based software; preferably with a learning management system (LMS)
•Willingness to travel off-site to meet with and coach staff (20%)
•Experience managing stakeholder relationships, including clients and partner organizations.
•Organizational skills, attention to detail, and ability to follow established processes.
•Excellent written and oral communication skills.
•Strong problem solving and analytic skills.
•Ability to work independently and collaboratively in a fast-paced, demanding, and complex work environment, with the ability to carry out complex assignments and adapt to changing situations and priorities.
•Advanced knowledge of MS Office (i.e. Microsoft Word, Excel, PowerPoint, Project, etc.) and high level of comfort working with technology such as an LMS and project management software

Senior Program Manager

  • Apply with Adecco

Reference number US_EN_1_170821_11895358