Senior Program Manager

Great Temp to Perm opportunity in NYC working in the non-profit sector.

Duties and Responsibilities:

Reporting to the Deputy Director, Learning Operations, the Senior Program Manager will:

  1. Manage 25 Part Time Trainer Consultants
    1. Hiring, onboarding, scheduling and professional development
      • Hiring – source resumes, conduct phone screen and in person interviews, make offer to candidates
      • Onboarding – coordinate paperwork with Program Management team, schedule for MI/BCC and other relevant classes, schedule for TTTs; introduce to team; ensure set up on proper programs
      • Scheduling – create monthly delivery calendar; distribute to facilitators and internal team; reschedule if necessary and alert internal teams
      • Professional Development – work with Master Trainer to schedule ~4 full day events for PT & FT every year; identify trends and needs and assist with setting agenda
      • Special Project Assignment – which may involve supervising trainers serving on teams developing new learning programs, delivering training modules for special/ad hoc events, etc.
    2. Approve timesheets – every other Monday
    3. Provide feedback based on Director, Quality and Fidelity, Master Trainer consultant and personal observations
      • Build relationships with PT facilitators to address strengths, area for development and suggestions for improvement to facilitators
  2. Manage schedule and calendaring of Trainers to support all learning programs.
    1. Develop Initial monthly delivery schedule
    2. Re-schedule and re-source if there are any changes to the planned schedule
    3. Collaborate with key stakeholders to determine frequency and location of classes
  3. Collaborate with new program development team to schedule Train-the-Trainer (TTT) sessions and any relevant additional support sessions facilitators need.
    1. Identify TTT facilitators and guide them through TTT development process
    2. Collaborate with internal colleagues to identify Trainer team members to assign to new offerings
    3. Ensure ongoing communications relative to pilot logistical details, etc., are sent to all involved colleagues in a timely fashion

Qualifications:

  • Bachelor’s degree required; Master’s Degree preferred.
  • 5-8 years prior training delivery experience.
  • Experience supervising or coaching a team of trainers, preferred.
  • Experience facilitating learning in classroom (ILT) and virtual (VILT) formats.
  • Experience developing course content.
  • High comfort level working with various forms of technology and software, including desktop, mobile, laptop, cloud-based file sharing platforms, learning management systems (LMS), and scheduling software.
  • Willingness to travel off-site, across the five boroughs, to meet with and coach staff (30%)
  • Experience managing a range of stakeholder relationships, including clients and partner organization representatives.
  • Organizational skills, attention to detail, and ability to follow established processes.
  • Excellent written and oral communication skills.
  • Strong problem solving and analytic skills.
  • Prior experience within the child welfare sector, preferred.
  • Ability to work independently and collaboratively in a fast-paced, demanding, and complex work environment, with the ability to carry out complex assignments and adapt to changing situations and priorities.
  • Advanced knowledge of MS Office (i.e. Microsoft Word, Excel, PowerPoint, Project, etc.) and high level of comfort working with technology such as an LMS and project management software

  • Apply with Adecco

Reference number US_EN_99_170821_11999020