Senior Sales Manager - Outbound Call Center

Senior Sales Manager Outbound Call Center

Do you enjoy working in a fast-paced environment?  Adecco is looking to fill a Senior Sales Manager – Outbound Call Center position in Cleveland, OH 44106. As the Senior Manager you are responsible for interviewing, hiring, training, coaching and performance appraisals as well as creating an environment that delivers exceptional customer service.

Responsibilities of the Senior Sales Manager include but not limited to:

  • Manage Call Center Representatives and Processes
  • Ability to Mentor and Coach to improve representatives’ sales stats
  • Conduct the call center floor which includes call flow and production
  • Promote team work and meeting goals
  • Coordination of breaks and lunches
  • Maintain level of sales standards
  • Implementing policies and procedures including goal setting and benchmarks to evaluate staff performance

Qualifications for success include:

  • Bachelor’s Degree in Business Administration or Management or equivalent experience
  • Proficient in Excel and Word
  • 5+ years Customer Service experience, 5+ years of management experience
  • Strong Communication and Interpersonal skills


This is a Temp to Hire or Direct Hire position. Salary based on experience and qualifications. This position is full time 40 hours a week.  Hours of operation are 9am-6pm Monday thru Friday, with occasional weekends. Some travel may be required.  

So, a little bit about Adecco. We’re the worldwide leader in staffing, but it’s only because of all the great people we have working with us. We place over 70,000 people with the world’s most well-known companies every day, but that’s not enough. Why? We think everybody deserves a chance to find a good job. To work on your terms. To better your situation. To get benefits, regardless of whether you’re temporary.

Does this all sound good to you? If you ask us, we’d make a great team. All you need to do is apply with us at  Our friendly experts are ready to assist you in finding your next great job. We look forward to working with you.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


  • Apply with Adecco

Reference number US_EN_99_025893_605715