Senior Supply Chain Customer Service Associate

  • Location
    Chicago, Illinois
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Industrial & Manufacturing - Supply / Material

Senior Supply Chain Customer Service Associate

You landing a new Admin Logistics job in Chicago, IL would be pretty good. But you landing a new Admin Logistics job with us would be simply awesome!

This position is responsible for coordinating and executing all base-line activities surrounding the processing of customer orders from the time of order submission to the customer delivery. You will work in a team-based environment dedicated to one or a group of accounts to ensure customer commitments are met.

Monday—Friday, 8:00 AM- 5:00 PM
$17 an hour
Temp to Hire

- Management of all orders from receipt through delivery to customer warehouse and distribution centers. Ensure highest level of customer service.
- Responsible for order accuracy by ensuring the right products are ordered, prices, deals, allowances, method of shipment, and shipping platform are applied to the order and adequate lead time is given to ensure on-time delivery to the customer.
- Identify and resolve customer order and inventory replenishment issues within the scope and authority of the position.
- Monitor and report baseline customer service key performance indicators (KPI).
- Maintain active involvement in the execution and follow through of sales/shipping programs.
- Identify logistics cost reduction opportunities and customer service efficiency improvements and escalate to the appropriate function.
- Communicate with finance team, sales, sales planner, distribution centers (DC) and customers related to order management.
- Execute merchandise return, dump and donate as necessary.

- BA/BS degree preferred
- Basic to intermediate MS Office skills (Excel, Word, Outlook)
- Strong organizational skills, detail-oriented and ability to multitask
Ability to build strong relationships and work with cross-functional partners
- Strong communication skills; understand follow- up requirements and escalation process
- Problem solving, issue resolution and prioritization skills

Desired Skills:
- Proven track record with customer service
- SAP experience
- Previous experience in a CPG and/or food manufacturing environment

So, a little bit about us. We’re the worldwide leader in staffing, but it’s only because of all the great people we have working with us. We place over 70,000 people with the world’s most well-known companies every day, but that’s not enough. Why? We think everybody deserves a chance to find a good job. To work on your terms. To better your situation. To get benefits, regardless of whether you’re temporary.

Does this all sound good to you? If you ask us, we’d make a great team. Isn’t it kind of ironic that the way to get started is to pick up your phone and give us a call? Our friendly experts are ready to get you in at a great job, so the ball is in your court.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_1_023248_11762733