Service Coordinator / Dispatcher

  • Location
    Riverhead, New York
  • Job type
    Direct Hire
  • Category
    Call Center & Customer Service - Customer Service

Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with management, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Prepare service invoices and timecards for processing.

Required Qualifications:

Advanced customer service skills
Ability to Multi Task
Organized
Geographical knowledge of service area or map reading skills
Knowledge of industry is recommended but not required
Computer skills
High School diploma or GED
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

Daily Duties:

Take incoming customer calls
Schedule and coordinate all service calls as calls are received
Create Dispatch ticket for all service calls
Dispatch Service Technicians to scheduled Maintenance repairs
Debrief Service Technicians at EOD
Respond to all Voicemails left overnight
Maintain dispatch board / schedule
Forecast workload for 1 week out
Contact customers with a “Parts Pending” status as parts are received for scheduling
Follow up on all pending and recommended work with customers utilizing quoting system
Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer files, and renewals.
Order Parts for special orders
Update customer files as information is received from installations.
Type agreement proposals for new customers
Maintain on-call schedule
Maintain customer history files in database
Prepare paperwork for warranty repairs
Forward checks and payments to accounting
Other Duties as assigned

  • Apply with Adecco

Reference number US_EN_2_022924_136661