Service Desk Agent I

Adecco is currently assisting financial investment client in their search to fill an exciting role for Service Desk Agent I in Lexington SC





Position Title: US - Service Desk Agent I

Pay Rate: $16.00/hour
Start Date: Asap
Duration: 1 year
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Description:

Position Title: US - Service Desk Agent I
# of positions: 1
Pay Rate: $16.00/hour
Start Date: Asap
Duration: 1 year
Conversion Possible: Yes
Will they be working a rotational schedule:Yes
Overtime or weekends required: hours of 7am-7pm - 7 days a week. This role is specificity to help us with password volume but could expand out to learning more skills in the future if the candidate excels which would move them into a 7/24 shift
Reason for opening: New project
Interviews: In person
Training: On the job


***Recent Grads Welcome to apply! Preferably from a technical college/university.***

SUMMARY OF DAY TO DAY RESPONSIBILITIES:
Provides technology-based customer service phone support and conducts first level analysis to resolve end user incidents and requests, working with technology groups, to resolve within established timeframes.
Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
• Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
• Maintain proficient knowledge of technology components, applications, clients/customers and business services
•Act as an information source to colleagues, business partners and clients/customers
• Ensure prompt and timely updates to service issues, and follow through on outstanding problems

Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

Provides front line customer service support to clients on a broad range of issues
• Assesses level of knowledge of caller and translates information when providing assistance
• Integrates all sources of information when providing assistance to clients
• Makes independent decisions within generally defined parameters
• Must strive to meet established Key Performance Indicators
• Ability to type 30 words per minute
• Must be available to work some nights and weekends

MUST HAVE:
1.) Telephone Customer Service Skills and People skills
2.) MS office skills
3.) Previous call center experience
4.) Excellent communication & written skills
5.) Ability to type at least 30 words per minute - ******Please test your candidates on this and enter submit results ******

NICE TO HAVE

1.) IT Helpdesk experience
2.) Technical degree and/or IT Certification preferred.
3.) General knowledge and understanding of PC hardware and components.

EDUCATION:
High school education required.
0-2 years of related experience.
Associates Degree or Technical Certification preferred














How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: laurie.czechowski@adeccona.com


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_410927