Service Desk Analyst

Service Desk Analyst needed in New Holland, PA!

This new position is a contract to permanent hire role starting $50K.  Once hired on, salary has potential to go to $55K.   Overtime also available.  Monday-Friday 8am-5pm. 
Please contact Tiffany DiLeonardo if Interested in this position.  PH# 717.632.3595

The role of the Level 1 Service Desk Analyst will be to support the New Holland Manufacturing division as well as provide remote support for other locations.
Responsible for Level 1 and Level 2 IT Service Desk support

Continuously monitor status of active service desk tickets, ensuring all requests for help are responded to and resolved in a timely manner
Provides troubleshooting for all computer hardware, printers, cell phones and scanners
Responsible for imaging and deploying new systems

Assists the Server, Networking and Application groups when necessary and possible
Contributes to documentation of standard operating procedures for the Service Desk technicians
Participates as a project team member when required for any IT projects

Associates Degree in Science, Technical school certification or equivalent experience required; Bachelor Degree preferred
Minimum of two years Information Technology experience
Thorough knowledge of information system theories, practices, and technical concepts relative to business systems, hardware and network infrastructure
Proficient in Microsoft Office products
Strong analytical, organizational, communication and interpersonal skills
Ability to provide general information and respond to questions from managers, employees, and other customers in a professional and pleasant manner
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns

Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form
Independent and trustworthy
Available to work outside the traditional 8-5/M-F window if necessary and perform on call duties
Willingness to seek outside assistance and advice as required

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Reference number US_EN_99_021087_478094